Arun Chandra is the Senior Vice President of Viewer Experience (VX) at
Disney Streaming, overseeing all support channels for subscribers
globally across Disney+, Hulu, ESPN+ and Star+. He leads the
development and execution of frictionless self-service and seamless
assisted support strategies to deliver an industry leading experience
for Disney Streaming’s viewers. His team manages all aspects of
internal and outsourced VX operations, including VX technology
roadmaps, data analytics, insights, launches, business operations,
partner management, training, quality, and workforce management for
the large workforce that supports our subscribers. Prior to joining
Disney, Chandra served as VP of Scaled Operations at Meta, where he
led the team that handled millions of transactions daily for multiple
lines of business including customer support, commerce, payments,
integrity, and labeling to serve Facebook’s vast community. Before
his role at Meta, Chandra was the SVP of Global Operations at HP
Enterprise, where he spearheaded the global supply chain and customer
operations to drive revenue, cost, and customer experience for the
company. He also led Diversity, Equity & Inclusion initiatives and was
the executive sponsor and ally for the Women@ ERGs at both Meta and
HPE. He currently serves in advisory roles for multiple educational
non-profits and is a member of the Board of Directors at Saint Francis
High School as well as the Advisory Board at Santa Clara
University’s Leavey School of Business. Chandra holds a MS in
Computer Science from The Ohio State University and an MBA from Santa
Clara University and is based in the San Francisco Bay Area.